Platform Capabilities
- About Napster Station
- Can the platform remember previous interactions between sessions?
- Can I generate a custom AI Agent on demand?
- Is the AI used in Napster Agent multilingual?
- How many languages can the AI speak and understand?
- Can I change the voice of the AI Agent?
Hardware
- What are the operating environment requirements for Napster Station?
- What are the connectivity requirements to operate Napster Station?
- Can I deploy Napster Station in an outdoor setting?
- Is Napster Station capable of operating in harsh environments?
- What is the IP rating of Napster Station, will it tolerate chemical cleaning agents?
- What is the MTBF rating for Napster Station?
Data Privacy & Security
- Is the solution GDPR and CCPA compliant?
- Do you process any Personally Identifiable Information (PII)? What if a user logs in or mentions their name?
- Is Napster audited for ISO 27001 or SOC-2?
- Can I trust the Napster platform security?
- What data do you collect from interactions between the AI agent and users? Where and how long is it stored?
- Where is my data stored and processed?
Troubleshooting & Support
- Language Configuration and Knowledge Base Updates for Napster Station
- A Napster Station shows offline — what do I do?
- I assigned an app to a Napster Station and nothing changed — why?
- A Napster Station shows "Faulted" — what does that mean?
- A Napster Station can't hear visitors — what do I check?
- A Napster Station's screen looks wrong, frozen or black — what do I do?