Napster Companion

Transition & Changes

• What is the new Napster app?
• What happened to my old playlists and saved songs?
• Why has the Napster service changed?

Account & Login Issues

• I can't log in to my account

Technical Issues

• Napster View is not displaying my Companion correctly
• The Companion isn't responding or seems stuck
• My video call isn't working - what should I do?

Managing Your Subscription

• Why was I charged an unexpected amount?
• How do I update my payment method?
• How do I cancel my subscription?
• How do I upgrade or change my subscription plan?

Plans & Pricing

• Can I buy Napster View separately?
• How can I get a free one-month subscription?
• What subscription plans does Napster Companion offer?

Privacy & Security

• How is my conversation data stored and protected?

Profile & Settings

• How do I export my conversation data?
• How do I reset my password?
• How do I update my account information?

Napster View Device

• Where can I download the Napster View manual and quick-start guide?
• Does Napster View work with the web app or Mac app?
• What is Napster View?

AI Companions & Interactions

• What AI models does Napster Companion support?
• Can I create my own Companion or Digital Twin?
• Can I share my screen or upload documents during a session?
• Do Companions remember my previous conversations?
• What types of AI Companions are available?

Navigating the App

• How do I browse and find AI Companions?
• How do I start a video conversation with a Companion?

Creating Your Account

• How does first-time onboarding work?
• How does the free trial work?
• How do I create a Napster Companion account?

Introduction & Overview

• What devices and platforms does Napster Companion support?
• How is Napster Companion different from a chatbot?
• What is Napster Companion?