Why was I charged an unexpected amount?

Common reasons for unexpected charges:

Trial to paid conversion: Your free trial ended and your subscription renewed automatically.
Annual renewal: Your annual subscription renewed for the coming year.
Plan upgrade: A prorated charge applied when you upgraded mid-cycle.
Hour pack purchase: A usage pack was purchased separately from your subscription.

If you believe a charge is in error, contact Napster Support with your account email, charge date, and amount.