Why was I charged an unexpected amount?
Common reasons for unexpected charges:
- Trial to paid conversion: Your free trial ended and your subscription renewed automatically.
- Annual renewal: Your annual subscription renewed for the coming year.
- Plan upgrade: A prorated charge applied when you upgraded mid-cycle.
- Hour pack purchase: A usage pack was purchased separately from your subscription.
If you believe a charge is in error, contact Napster Support with your account email, charge date, and amount.