What languages are supported?
Approximately 30 languages including Afrikaans, Arabic, Armenian, Azerbaijani, Belarusian, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Marathi, Maori, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Welsh.
What control do users have over AI responses?
- Knowledge Base: Upload documents or add website URLs to ground the AI in your content.
- FAQ Management: Add Q&A pairs for consistent answers to common queries.
- Deflection Settings: Define topics the AI should avoid.
- Welcome Flow: Customise the greeting and starter questions.
- Persona Prompt: Edit the underlying prompt that defines personality and behaviour.
What is the agent loading sequence?
When a visitor opens your agent, they see a clear sequence of labelled phases: Initial Prompt → Mic Permission → Setting Up → Almost Ready → Long-Wait Recovery. This replaces the previous single "Starting" message.
Can the agent take actions?
Yes. Your agent can answer questions and — for a commerce-enabled Napster Agent — manage shopping carts and hand off to checkout. Shopify and WooCommerce are both supported. To attach custom tools (functions) that trigger your own backend workflows, use the Napster API.
Lead Capture
Napster Agents now includes a Lead Capture feature that lets you collect visitor contact details inline during a conversation. When a visitor shows intent to be contacted or to escalate to a person, the agent triggers a short form directly in the experience. The form includes a request summary (pre-filled from the conversation and editable by the visitor), the visitor's name, and their preferred contact method (email or phone). On submission, the request is emailed to the address you configure. Lead Capture is off by default — toggle it on from the experience setup. See Integration & Embedding for setup instructions.
What integration options are available?
Shopify (via Storefront MCP), WooCommerce, iFrame embedding (Copy Embed Code), a shareable URL, and Kiosk deployment on Napster Station. If you need to build a custom integration — web SDK, WebSocket, VoIP or SIP — those are provided by the Napster API.
What are the technical requirements?
- WebRTC for browser-based audio and video sessions.
- Standard web browser — no specialised software needed.
- Mobile compatible — works on standard mobile browsers.
- ~300ms response latency.
Is my data secure?
Yes. Napster runs entirely on Microsoft Azure and is SOC 2 Type II, GDPR, and CCPA compliant. Data is encrypted at rest and in transit (TLS 1.2+). Your data is never used to train models.