What languages are supported?
The agent supports the following languages: Afrikaans, Arabic, Armenian, Azerbaijani, Belarusian, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Marathi, Maori, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Welsh
What control do users have over AI responses?
Napster Spaces provides extensive control over AI responses through:
- Knowledge Base: Upload .doc, .docx, .pdf, .pptx, .txt, or .md files, or add website URLs to ground the AI agent in specific information.
- FAQ Management: Add specific question-answer pairs to ensure consistent responses to common queries.
- Deflection Settings: Define topics the AI agent should avoid discussing.
- Welcome Flow: Customize the greeting and starter questions to guide initial interactions.
- Persona Prompt: Directly edit the underlying prompt that defines the AI agent personality and behavior.
How does Napster Spaces access and understand website content?
When creating a Space from a website URL, the system analyzes the site content to generate appropriate personas. During conversations, the AI agent performs real-time searches within the domain to retrieve accurate information - it works like a human customer service agent actively searching the domain for each query, rather than relying on a static snapshot. This means responses stay accurate even as your website content changes, without requiring retraining or re-indexing.
How is it integrated with existing websites?
Napster Spaces offers three flexible integration options:
- Agent Only: A floating assistant in the corner of the webpage, added via iFrame.
- Embeddable Module: An embedded section that includes the Agent with optional information cards, added via iFrame.
- Full Experience: A standalone URL with complete immersive experience including background environment.
Integration requires minimal technical work - a simple embed code that can be added to any website that allows iFraming.
Will it hallucinate?
The system is grounded in your uploaded and ingested content and guard-rails keep answers on-source. Like any AI, occasional hallucinations are possible. Use FAQs and prompt controls to minimize this.
Can the agent take actions or does it only chat?
Your agent can answer questions and - for commerce-enabled Spaces - manage shopping carts and hand off to checkout. Shopify integration (product search, cart management, checkout handoff) is live. WooCommerce support was added in April 2026. See the Shopify integration guide for details.
Is this just another RAG chatbot?
No. Napster Spaces runs a live agentic pipeline that crawls your site in real time, reasons about visitor intent, and then responds. Unlike traditional retrieval-augmented AI systems that rely on static knowledge bases, Spaces actively reviews your site during each conversation, ensuring every reply includes the freshest content available.
What integration options are available?
Current integrations include Shopify (via Storefront MCP), WooCommerce, postMessages for parent-page communication, and iFrame embedding. The platform continues to expand integration options based on customer needs.
What are the technical requirements for implementation?
- Requires WebRTC.
- Standard web browser - no specialized software needed.
- Basic embed code via iFrame.
- No backend integration required for basic implementation.
- Optional API access for advanced integration scenarios.
- Standard internet connectivity.
- Mobile compatibility - works on standard mobile browsers.
What does the agent loading sequence look like?
When a visitor opens your agent, they now see a clear sequence of labelled phases: the experience initialising, microphone permission check, agent setting up, almost ready, and a long-wait state for the rare cases when initialisation takes longer than expected. This replaces the previous single "Starting" message so visitors always know the experience is working.
Where do I find analytics on usage?
After publishing, analytics (sessions, durations, summaries, and transcripts) are visible from the dashboard under Analytics. Shopping-enabled Spaces also have a dedicated Shopping Analytics section - see Analytics and Insights for details.
Is my data secure?
Yes. Napster Spaces runs entirely on Microsoft Azure and is GDPR-ready, SOC 2 Type II, and CSA STAR compliant. Data is encrypted at rest and in transit.