Gather the following from the Fleet Management Portal. It takes about two minutes and no site visit:
| Evidence | Where to get it |
|---|---|
| Current log | Station log → Request → Current log |
| Log archive (all days, zipped) | Station log → Request → Log archive |
| Screenshot of all displays | Station log → Request → Screenshot |
| Microphone clip (audio issues only) | Station log → Request → Record microphone |
| The exact log lines | Copy button on any row in the station log |
| System vitals and network timings | Actions menu → System info / Test network |
| Station identity | Serial number and hostname from the Details panel |
Include these when you contact Napster Support.