Lead Capture is a feature that lets you collect visitor contact information directly inside a Napster Spaces experience, without interrupting the conversation. When a visitor shows intent to be contacted or to speak to a person, the agent automatically surfaces a short inline form.
What the visitor sees
When Lead Capture is triggered, a form appears inline in the experience. It includes:
- A request summary — pre-filled by the agent based on the conversation so far, and fully editable by the visitor before submitting
- The visitor's name
- Their preferred contact method — email or phone number
On submission, the completed form is emailed to the address you configure. The visitor does not leave the experience.
How to enable Lead Capture
- Open the experience setup for your Space.
- Find the Lead Capture toggle and switch it on.
- Enter the email address where submitted leads should be delivered.
- Save and republish your Space.
Lead Capture is off by default on all experiences. It must be explicitly enabled per Space.
When does Lead Capture trigger?
The agent monitors the conversation for visitor intent signals — phrases like "I'd like to speak to someone", "can you contact me", "I want to follow up", or similar escalation intent. When detected, the form is surfaced automatically. You do not need to configure the trigger condition — it is handled by the agent's built-in intent detection.
What happens after submission?
- The completed form — including the request summary, visitor name, and contact method — is sent as an email to the address you configured in the experience setup.
- The visitor remains in the experience and can continue the conversation after submitting.
- Lead submissions are not currently stored in the Spaces analytics dashboard — they are delivered by email only.
Tips for getting the most from Lead Capture
- Use a shared team inbox or a CRM-connected email address as the lead destination so submissions are routed directly into your follow-up workflow.
- Monitor the pre-filled request summaries — they reflect what the visitor was discussing, so they give your team useful context before following up.
- Lead Capture works alongside all other Spaces features. It does not replace or conflict with the shopping cart, content cards, or other integrations.
Need help setting it up? Submit a support ticket and include your Space URL.