November 2026 edition | 11 November 2026
Prior Editions are maintained and are available on request.
How to read these Product Specifications
These Product Specifications describe each Napster Product. Each section has three parts: what the Product is, its features and components, and what it needs to operate.
They describe Products only. They state no commercial terms (such as prices or charging or measurement rules), warranties, liabilities or customer obligations, and they never change those terms. They are a separate document: they do not form part of any agreement, the Napster Commercial Terms or the Napster Product Terms, and create no warranty or other commitment of their own. Where those terms make a commitment about what a Product does, they use the Edition of these Product Specifications that applies to the order as the description against which it is measured. Those terms are in the agreement under which a Product is ordered and in its Order Form. If these Product Specifications conflict with that agreement or Order Form, the agreement or Order Form governs.
Napster publishes these Product Specifications in dated Editions. Each Edition is identified by its full publication date (for example, 23 October 2026) and covers the whole document; a change to any section is published as a new Edition. Which Edition applies to an order is set by the agreement under which it is ordered.
Where an entry reads “provided at general availability”, the Product or feature it describes is not yet generally available. Napster will publish that specification in the Edition issued when it becomes generally available.
“Customer” means the organization using a Product. Other capitalized terms have the meanings in the agreement under which the Product is ordered.
Products
| Product | Status |
|---|---|
| Napster Station | Generally available |
| Napster API | Generally available |
| Napster Agent | Generally available |
| Napster Learn | Generally available |
| Napster Pulse | Public beta, available to order |
| Napster View | Generally available |
| Napster App | Generally available on iOS and Android; desktop provided at general availability |
Napster Station
Edition 11 November 2026 | Generally available
What it is. Napster Station is a self-contained countertop AI kiosk for indoor front-of-house use at counters, in lobbies, in showrooms and on shop floors. It greets visitors, holds a conversation by voice and touch, and runs the Customer’s own website or web application (the “Customer Web App”) live in store, so the visitor sees the Customer’s catalog, stock, content and branding. A Station runs on the Napster API platform. This section covers the countertop form factor, including the agent display built into each unit.
Features and components.
One countertop Napster Station unit on its stand, with a power cable and a short instruction manual.
The Hardware: a portrait touch display, a separate agent display on which the AI Agent is shown, a compute module with its operating system, Wi-Fi, Bluetooth, wired LAN and USB connectivity, a camera for presence detection, a far-field microphone array, speakers and an NFC reader, in an enclosure on a desktop stand or VESA mount.
Hardware specification:
Touch display: 21.5-inch portrait TFT-LCD, 1920 x 1080 (width x height), 400 cd/m2, projected capacitive 10-point multi-touch.
Agent display: 6.5-inch TFT-LCD with three-dimensional film, 3840 x 2160, 1,000 cd/m2, non-touch.
Compute: Intel Core Ultra 5 325 processor with an NPU of up to 47 TOPS, 16 GB DDR5 memory and a 256 GB SSD, running Windows 11 IoT Enterprise.
Connectivity: Wi-Fi 6E, Bluetooth 5.3, one wired LAN port and one USB 3.0 port.
Microphones, camera, audio and reader: an 8-microphone array, a camera, two 10 W speakers with a 30 W amplifier, and an NFC and barcode reader.
Size and mounting: 27.0 x 11.8 x 1.5 in, without the stand and 31.8 x 11.8 x 7.9 in, with it (height x width x depth); desktop stand or VESA mount.
The Station Software (kiosk runtime, AI Agent client and fleet and remote-support agents, with the Napster-hosted services they connect to), with remote updates and operating-system and firmware maintenance.
Use on the Station of an AI Agent on the Customer Web App, using Napster’s hosted foundation model. No ready-made AI Agent or in-store experience is supplied.
The Web Toolkit, when Napster makes it available: tools and the Web SDK that, used against the Customer Web App, prepare it so the AI Agent can operate it using the site’s own functions.
The Fleet Management Portal for the Customer’s organization, provided at general availability: claiming Stations, assigning Apps, settings, status, evidence requests, on-screen notices, restart and reboot, vitals, network checks, remote access and conversation Activity, with roles from Member to organization Administrator.
Apps: a Customer Web App with its configured AI Agent (an “App”) is built with the Napster API, its SDKs and the Documentation by developers the Customer invites, or by Napster as Professional Services, and is uploaded and assigned to Stations in the Fleet Management Portal once it is generally available. An App may be changed or reassigned live over a Station’s connection.
Napster support access: remote access to a Station and evidence requests (logs, screenshots and timed microphone recordings). Napster operations staff hold a fleet-administrator role that can act on any Customer organization for support; each such action and every remote-access request is authorized server-side and recorded in the Station log.
Visitor capture: the camera and microphone array capture visitor presence, imagery and audio, and conversations are transcribed.
A quick-start guide and troubleshooting guide in electronic form.
Requirements.
A working Customer Web App, which the Station runs in its kiosk browser.
An indoor site out of direct sunlight, on a counter or VESA mount, near a standard AC outlet, within these operating conditions: operating temperature 0 C to 50 C, storage temperature -20 C to 60 C, and humidity 10% to 90% (non-condensing). The Station is powered by its external adapter: 24 V DC, 5.5 A maximum, from a 100 V to 240 V AC supply.
A network connection for each Station, wired Ethernet preferred, for configuration, updates, remote support and the AI Agent’s hosted services. A Station connects outbound only, to these destinations, protocols and ports:
*.napster.ai: HTTPS and WSS, port 443, for fleet services and remote support.
*.azure-devices.net: MQTT or MQTT over WSS, port 8883 or 443, for the live fleet connection. Port 8883 is optional; the connection falls back to port 443.
*.blob.core.windows.net: HTTPS, port 443, for AI Agent assets, application updates and diagnostics.
*.azurefd.net: HTTPS, port 443, for asset delivery.
The Customer Web App’s own domain: HTTPS, port 443.
Destinations are allowed by wildcard, because exact hostnames are assigned to each Station at run time. The three Microsoft Azure domains are temporary and are expected to move to Napster’s own domain.
A network that allows WebSocket traffic as well as HTTPS and allows Windows time synchronization, without a captive portal and without interception or re-signing of TLS traffic to those destinations.
For card payments, a payment flow provided through the Customer Web App, or, when Napster makes support for Customer-supplied payment terminals available, a Customer-supplied payment terminal, which the Hardware accepts mounted at the base of the unit.
Napster API
Edition 11 November 2026 | Generally available
What it is. The Napster API is Napster’s production platform for multimodal AI Agents, supplied through an application programming interface, software development kits and a hosted runtime. Napster coordinates the foundation model, agent rendering, speech recognition, voice synthesis, memory and tool execution; the Customer builds the product in which the AI Agent appears and runs no streaming, rendering or video pipeline. The Napster API is supplied in two modes, Hosted-Model (also called Full-Stack or Napster-hosted) and Non-Hosted (also called customer-hosted). A Customer may operate AI Agents in both modes within one organization where the platform permits.
Features and components.
In the Hosted-Model mode: everything in the Non-Hosted mode, together with the underlying foundation model, provisioned by Napster as a fully managed service.
In the Non-Hosted mode: the platform infrastructure, being video and voice orchestration, agent management, knowledge integration, memory, safety features, connectivity services and the SDKs.
Agent Builder: definition of each AI Agent’s identity, behavior and instructions, with custom personas and a library of pre-built personas.
Knowledge and FAQ: documents and images supplied by the Customer as the AI Agent’s knowledge, deterministic FAQ pairs, and optional live web search.
Tools and memory: tool calling to the Customer’s own APIs during a conversation, and persistent memory across Sessions.
Website operation: through Edge MCP, the AI Agent can operate the Customer’s website using the website’s own functions (for example search, navigate, complete forms and book) without the Customer rebuilding those functions.
Channels: video with real-time lip-sync, voice-only, text-only chat, and telephony over VoIP and SIP.
A persistent AI Agent identity, voice and appearance, carrying knowledge, memory and actions across the Customer’s website, applications, telephone channel and Napster Stations.
Session review: live and past Sessions can be reviewed in the developer dashboard.
Safety: content moderation, crisis detection and audit trails, always on.
Interfaces: REST APIs, a JavaScript Web SDK for common web frameworks, WebRTC transport for video and audio, WebSocket transport for voice and text integrations, VoIP and SIP for telephony, and Edge MCP for website integration.
The developer dashboard, where the Customer’s organization is set up and the Customer creates its own API keys.
Data residency: any data residency requirements are considered case by case and, where agreed, are stated on the Order Form.
Optional Digital Twins: an AI Agent in the likeness of a real individual, generated from a reference image or video and, where required, a voice recording, once enabled for the Customer’s organization. Digital Twins are not available with every model provider.
Developer guides and API reference in electronic form, and updates to the platform and the SDKs.
Requirements.
The Customer’s own application, website or telephone service in which the AI Agent runs.
In the Non-Hosted mode, either the Customer’s own foundation model, connected with its own provider credentials, or, where Napster has enabled it, its own agent on a supported platform. Where the Customer uses its own agent on Microsoft Foundry, that agent supplies the model, tools and knowledge, and Digital Twins and the VoIP and SIP channels are not available.
Napster Agent
Edition 11 November 2026 | Generally available
What it is. Napster Agent is Napster’s ready-to-deploy AI worker for the Customer’s website. The Customer configures an AI Agent without writing code, points it at its website, catalog and knowledge, and deploys it. The AI Agent converses with visitors by voice and text, is video-rendered, performs the role or roles it is configured for, and keeps one identity, voice, appearance, knowledge and memory across the surfaces on which it is deployed. Napster Agent runs on the Napster platform in Hosted-Model mode: Napster provides the platform, the AI Agent runtime and the foundation model. Except as stated on the Order Form, it is a standard product and is not customized for an individual Customer; integrations and connections ship as options the Customer switches on. It serves the Customer’s visitors and customers. AI coworkers for the Customer’s own employees are supplied through the Napster App.
Features and components.
Configurable roles. The AI Agent can be configured to perform different visitor-facing roles — for example answering questions from a knowledge base, helping shoppers find products on a connected commerce catalog, or capturing leads — through the combination of features, tools and integrations the Customer enables within the Product. Capabilities are selected and configured within the Product; none are custom-built for a Customer. It can currently be configured to perform product specialist (through Shopify and WooCommerce integrations) and website concierge roles.
An experience builder in the Napster Agent Dashboard for configuring the AI Agent without code: persona, appearance from Napster’s library, voice, greeting and language; scenario configuration including deflection topics and guardrails; and the embed code or link.
Knowledge from the Customer’s configured website addresses through live website search, from documents and frequently asked questions it supplies and, where applicable, from a product catalog on a supported commerce platform: Shopify or WooCommerce.
Real-time voice and text conversation with in-session switching, a video-rendered AI Agent, visitor file upload, multi-language support, and memory within a Session and across Sessions for authenticated visitors.
Tools for the AI Agent: knowledge, website and product search; cart operations on a supported commerce platform, with hand-off to the Customer’s own checkout; visitor screen sharing; an emailed conversation summary where the Customer switches it on; and inline content cards.
Access control for each deployment: open to the public, or restricted to invited visitors who authenticate.
Deployment surfaces: a standalone web page at its own address; embedded in the Customer’s website, as the complete experience or as the conversational AI Agent alone, using the embed code from the experience builder; or a supported partner platform.
Analytics: Session counts, durations and interaction time; per-Session summaries and transcripts; export of statistics and transcripts; shopping analytics for commerce-enabled deployments.
Organization-level administration of AI Agents, knowledge, deployments and analytics.
A crisis and safety protocol applied to every AI Agent.
User guides in electronic form, and updates to the Product.
Not included: custom logic, bespoke integrations, hand-offs to the Customer’s own systems, embedding inside the Customer’s own application, and channels not offered within Napster Agent. An Order Form may include them.
Requirements.
The website or web page on which the AI Agent is deployed. The agent can also be used on a standalone URL as an option.
The knowledge sources the AI Agent draws on. The AI Agent draws on knowledge sources the Customer connects or uploads, content Napster can retrieve, and the general knowledge of the underlying foundation model. Where answers must be restricted to a specific source (for example a single uploaded document), this is configured in the AI Agent’s prompt.
Where catalog functions are enabled, a store on a supported commerce platform whose public catalog and store interface Napster can reach, without blocking by security rules or geographic restrictions. No separate product-data file is required.
For commerce functions, the Customer’s own commerce platform, merchant account, payment processing and checkout.
Napster Learn
Edition 11 November 2026 | Generally available
What it is. Napster Learn is Napster’s conversational learning platform for higher education and enterprise learning and development. It combines AI course creation, instructor and expert Digital Twins, AI Mentors that teach interactively and can be interrupted with questions, conversational check-ins with learners, coaching and analytics in one platform. It deploys on its own or alongside the Customer’s existing learning-management system. Napster Learn is not itself a classic learning-management system or a compliance-tracking system.
Features and components.
The Napster Learn platform for the Customer’s organization.
Administrator access for named administrators: organization settings, course authoring and publishing, Digital Twin and Mentor creation, scheduling of learner check-ins, roles and permissions, and reporting.
AI Mentors and Digital Twins of faculty, leaders or experts (likeness, voice, knowledge), created with the individual’s consent, which teach courses, answer learner questions mid-lesson, host check-ins and conduct simulations, with a course knowledge base and a Digital Twin knowledge base that are cross-aware.
AI course creation: course modules generated from an uploaded slide deck (each slide becoming approximately one lesson with script, video presentation and quiz) or from a text prompt with supporting documents; modules organized into courses; generated content editable; unpublish and delete controls.
Multi-modal lessons: each lesson available as an AI Mentor video presentation with supporting slides and interactive question-and-answer, and a quiz generated per lesson.
Pulse: Scheduled, conversational AI-led check-ins with enrolled learners, capturing sentiment, confusion and engagement signals for administrators. AI-led interviews of anyone else (for example employees, customers or other respondents) are Napster Pulse.
Crew: a panel of Mentor AI Agents per cohort or program providing on-demand coaching and support.
Simulate: role playing conversation simulations to provide a practice space for learners to practice what they are learning. Simulate also serves as an assignable assessment tool, serving oral assessments. Admins can tailor scoring rubrics and learners can get immediate feedback.
Analytics and reporting: adoption, progress, engagement and quiz performance per course and module, with export, and administrator monitoring of transcripts where enabled.
Access and identity: individual sign-in; single sign-on through the Customer’s Microsoft or Google identity provider; role-based permissions; and departmental deployments under central oversight.
Export of course content as a SCORM package.
Administrator, instructor and learner guides and an implementation guide in electronic form, and updates to the platform.
Requirements.
Where integrations are in scope, access to the Customer’s identity provider and learning systems.
A current version of a standard modern web browser.
Napster Pulse
Edition 11 November 2026 | Public beta, available to order
What it is. Napster Pulse is Napster’s AI-led interview platform. It runs structured, conversational interviews at scale with the respondents the Customer designates (for example, employees, customers, or research participants). It turns those conversations into transcripts, summaries, sentiment, and a single dashboard for the Customer’s organization.
Features and components.
The Napster Pulse platform for the Customer’s organization.
Administrator access (individual account), covering interview design and review of the interview results, in particular, transcripts, summaries, and the interview dashboard.
Interview design: custom question-based or exploration-topic interviews created manually or by voice with AI Agent; ready-made question-based templates; follow-up questions for deeper answers, and a custom introduction script for each interview.
Digital Twin: ability to create the Admin’s digital twin, who can conduct the interview.
AI-led interviews: voice-based conversations with an AI agent or digital twin interviewer on video, shared with respondents via a link.
Synthesis and evidence: once the interview is completed, its details appear in the results. Transcript, summary, and sentiment for each answer; findings, themes, and trends across all of the answers to the interview.
Respondent access: interviews are shared with respondents by unique interview link; each person joins at their own pace and gets their own one-to-one session.
Safety: consent-based interviews, AI interviewers identified as AI.
Administrator guides in electronic form.
Its capabilities may change during the beta.
Requirements.
A current version of a standard modern web browser. An internet connection.
Channels through which respondents are reached, and supported browsers and devices: provided at general availability.
Napster View
Edition 11 November 2026 | Generally available
What it is. Napster View is a personal holographic display: a 2.1-inch circular three-dimensional light-field display in an aluminum housing that clips above the camera of a laptop or monitor and is powered over USB-C. Driven by Napster’s desktop software for Mac, it shows the user’s AI Agent or Digital Twin as a gaze-aligned presence above the screen, so that a conversation with an AI Agent, or a video call in which a Digital Twin appears, feels like eye contact. The three-dimensional effect needs no headset or glasses and can be switched off or adjusted in the application. Everything shown on Napster View is rendered by Napster’s desktop software. The device itself has no camera, no microphone and no storage of user data, and captures no data of its own. It is intended for indoor personal use as an additional display for an AI Agent.
Features and components.
One Napster View unit, with a USB-C cable and a short instruction manual in the box.
Display: 2.1-inch circular TFT-LCD, 480 x 480, LED backlight, 300 cd/m2, contrast 1000:1, 60 Hz, viewing angle 170 by 170 degrees, 16.7 million colors.
Three-dimensional function: multi-lens light-field display; five views; working distance approximately 70 cm to 90 cm; working width approximately 25 cm; depth adjustable in the application.
Cover glass: 0.55 mm toughened glass, optically bonded.
Connectivity and power: one USB-C port for data and power; 5 V supply; approximately 2.3 W in use, under 1 W on standby.
Housing and mounting: anodized aluminum housing in midnight silver; clip-on or magnetic mounting above the camera of a laptop or monitor.
Operating conditions: indoor use, out of direct sunlight; operating 0 C to 50 C; storage -10 C to 60 C; humidity 10% to 90%.
Weight and packaging: net weight approximately 0.15 kg, gross weight approximately 0.40 kg including packaging; recyclable cardboard and polyethylene packaging; dimensions approximately 68.6 mm wide and 80.8 mm high, with a 5 mm-deep display housing and a 38 mm-wide clip.
Regulatory conformity: FCC (United States); CE (European Union) and UKCA (United Kingdom) declarations of conformity.
Device firmware and the application’s support for Napster View, maintained through updates to Napster’s desktop software for Mac, which drives the display.
Tool-free setup: the unit clips above the camera and connects by USB-C, and Napster’s desktop software detects the device and drives the display.
Safety information and a user guide in electronic form.
Not included: an AI Agent. The AI Agent or Digital Twin shown on the device comes from another Napster Product.
Requirements.
A Mac with Apple silicon (M1 or later) and a free USB-C port, running macOS Sequoia 15.0 or later, with Napster’s desktop software installed and kept current. Support for Windows is provided at general availability.
For each user, an active Napster App subscription (individual or organization plan).
An indoor location, out of direct sunlight, within the operating conditions above.
Napster App
Edition 11 November 2026 | Generally available on iOS and Android; desktop provided at general availability
What it is. The Napster App is Napster’s application in which people work with a crew of AI Agents by text, voice and video, with memory that persists across Sessions. It is available on iOS and Android. A desktop version for Mac and Windows, in which AI Agents also carry out work on the user’s behalf, is provided at general availability. On Mac, it succeeds Napster’s current desktop software for Mac (Napster for Mac), which drives Napster View. Use by organizations, with company sign-in and central administration, is provided at general availability. AI Agents are identified as AI within the Napster App and are not licensed professionals.
Features and components.
The Napster App for each user, on iOS and Android. Mac and Windows: provided at general availability.
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Crews: teams of AI Agents, each with its own role, that work together for the user. Each crew is led by an assistant AI Agent that handles the user’s everyday requests and draws on the rest of the crew when a task needs it.
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Productivity Crew, for personal users and, where an organization offers it, for employees’ personal needs:
Kai Mercer, Personal Assistant: leads the crew and handles everyday requests, planning and organization.
Richard Warnok, Learning Mentor: helps the user learn new subjects and skills.
Jordan Lee, Fitness Coach: builds workouts and supports fitness goals.
Elena Garcia, Wellbeing Guide: supports stress management, balance and day-to-day wellbeing.
Amit Pillai, Tech Support Specialist: troubleshoots devices, software and connectivity.
Alyssa Reynolds, Career Coach: helps with job searches, résumés, interviews and career moves.
May Li, Creative Guru: helps with creative projects and marketing ideas.
JC Mitchell, Code Wizard: helps the user write, review and debug code.
Kevin Jones, Financial Guide: helps with budgeting, planning and personal finance questions.
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Sales Ops Crew, for use by organizations when provided at general availability:
Jane, Chief of Staff: coordinates the crew and summarizes the user’s week.
Aaliyah, Strategic Account Manager: builds and updates account plans with news, buying signals and contact changes.
Theo, Competitive Intelligence Analyst: tracks competitors and keeps battle cards current.
Henrik, Deal Desk Manager: maps the path through legal, finance and procurement approvals.
Sami, Sales Coach: runs simulated pitches against real prospects and scores them.
Diego, Sales Operations Analyst: works with the CRM in plain language, surfaces deals at risk and tracks next steps.
Elizabeth, Employee Experience Specialist: handles travel, expenses, HR forms and compliance tasks.
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Crew assignment: personal users receive the Productivity Crew. Organization users receive the crews their administrator assigns.
Conversation: text, voice and video with each AI Agent, with a video-rendered AI Agent and in-session switching between modes.
Music creation, on iOS and Android: users create original songs with their AI Agents from a description or idea, then edit, play, keep and share them from the Napster App.
Memory: each AI Agent remembers the user’s context, preferences and past work across Sessions, so the user does not have to repeat themselves.
Agent apps: connections to third-party services the user authorizes, through which AI Agents read information and act within those services.
Work, on the desktop version when provided at general availability: AI Agents carry out tasks on the user’s behalf, not only answer questions, and return the finished results to the user.
Napster View: on the desktop version, the user’s AI Agent can appear on Napster View as a gaze-aligned presence above the screen.
Administration, for use by organizations when provided at general availability: a workspace for the Customer, company sign-in, management of users and invitations, crew assignment, and usage reporting by user and by AI Agent.
Help articles in electronic form, and updates to the application.
Requirements.
For personal use: a personal Napster account for each person.
For use by organizations: company identity for each user; the supported identity providers and protocols are provided at general availability.
Supported mobile devices: iOS and Android devices.
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Supported desktop computers, for the desktop version when provided at general availability:
Mac: a Mac with Apple silicon (M1 or later), running macOS Sequoia 15.0 or later.
Windows: a PC running Windows 11 version 24H2 (build 26100) or later.
A stable internet connection that allows HTTPS, WebSocket and WebRTC traffic. The Napster App does not operate offline.