Knowledge Base overview
The Knowledge Base lets your agent answer questions accurately using your own documents and data — instead of relying solely on the base language model.
What you can upload
- Documents (PDFs, Word files, plain text)
- Website content
- Structured data
- FAQ question-and-answer pairs (for deterministic, always-correct responses on critical topics)
How it works
Create a Knowledge Collection in the dashboard or via POST /public/knowledge-bases, upload your content, and attach the collection to your agent when creating a connection. At conversation time, the agent retrieves the most relevant context and uses it to answer.
FAQ Collections are a separate feature — you define exact Q&A pairs the agent returns verbatim, ensuring zero hallucination on critical information like pricing or support steps.
Tip: Use FAQ Collections for must-be-accurate content, and the Knowledge Base for broader domain expertise and longer documents.