Napster Napster Support website
Plans Support System Status Download
  1. Napster Help
  2. Napster for Mac App
  3. Troubleshooting

Articles in this section

  • Napster View doesn’t show my Companion in the call window. What should I check?
  • The App can’t access my microphone or camera. How do I fix this?
  • Napster View is connected but shows a blank screen. What should I do?
  • The App doesn’t detect Napster View. What should I try?

The App can’t access my microphone or camera. How do I fix this?

Open System Settings → Privacy & Security, enable Microphone and Camera for the Napster for Mac App, then relaunch.
 

See also: 

  • How do I adjust audio, camera, and privacy permissions?
  • Does Napster View count as an external display on my Mac? 
     
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

© 2026 Napster

Privacy Policy Terms & Conditions EULA