Account and Billing Questions

Billing Questions

• How do I update my credit card?
• Why do I see a charge ($0, $1, or $5) on my credit card?
• What payment methods can I use?
• I thought I had a free trial - why was I charged?
• Can I get a refund?
• Why is Napster on my card twice?

Account Questions

• Unsubscribe from email
• Why can't I use a promotion on my account?
• Account in use in another location
• My account is under an old email address

Manage Your Account

• How do I reactivate my Napster account
• How do I change my username?
• How do I reset my password?
• How do I update my payment method or view billing?
• How do I cancel my paid Napster subscription?
• How do I manage device authorizations?