If you happen to know the username and password of the account holder you can log into their account at https://account.napster.com . The cancel subscription link is on the Account Summary page. You can also transfer the account by updating the email and password from that page and by changing the payment type on the Billing Information page.
If you do not know the full details of the deceased’s account, please contact our Support Team by sending an email to help@napster.com. You may be asked to provide certain details or a copy of the death certificate for security purposes.