With power saving mode enabled on the phone playback will not continue if the phone is sleeping, in lock screen mode, or minimized in the background. To allow playback to continue uninterrupted while power saving mode is on please do the following:
1.Open phone's settings screen
2.Open battery setting
3.Open the battery optimization screen. Each phone handles the location of this option slightly different but we cover the common locations.
Example on Samsung S7 Edge tap on "Battery Usage":
Then tap on "MORE" in the top right corner:
Example on Nexus 6 tap on overflow 3 button:
4: Tap on "Apps not optimized" then "All apps":
5.Scroll down until you find our app and turn this option off:
If you are unable to find the above steps then follow the below steps, it will differ from different models of Samsung phones:
The default battery settings on your Samsung phone might cause songs to skip or not play when streaming music with the Napster app.
Here's how to keep streaming music uninterrupted:
1. Turn off a feature on your phone called “Battery Optimization” for the Napster app. This is called "Monitored Apps" on some devices.
2. Remove Napster from the “Always Sleeping Apps” category to keep music stopping or skipping.
The steps shown below will differ depending on the Samsung model and version of Android. For more specific instructions for your Samsung device, please visit the Samsung Smart simulator or contact your mobile carrier.
Steps to disable Battery Optimization
Steps to Remove Napster from Sleeping Apps