You might be running in to one of these common issues:
- Most special offers and promotions are limited to one per new customer.
- Most special offers and promotions cannot be combined with other offers.
- Customers with existing subscriptions, or who already redeemed an earlier offer, may be ineligible.
- Customers who canceled within the last 12 months may not be eligible for specific offers or promotions.
We're sorry for the trouble, and we hope this helps answer your question.