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Cannot Download, Play Offline, or Use MP3 Players with Napster PC Client after Windows 10 Anniversary Update

Issue

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Users who have installed Windows 10 Anniversary Update on their PC will no longer be able to play downloaded tracks or play tracks offline. Some users may not be able to access Napster PC Client and it may through an error message “Please check your internet connection” and may fail to login to the Napster PC Client. You may also get similar error messages when you try to authorize, play or stream downloaded tracks as given below.

  • Windows Media Player encountered a problem while playing the file
  • Check your internet connection
  • Computer could not be authorized
  • Playback & MP3 Player sync issues

For some users, the Napster PC client may also crash when they try to download a track.

Cause

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This issue occurs because Microsoft released the Windows 10 Anniversary Update on 2nd Aug 2016 which removed the support for WMDRM tracks and offline playback. Device sync would also fail due to this recent update.

Resolution

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To resolve this issue, we recommend you not to proceed with this Windows 10 Anniversary update since all the downloaded tracks through Napster PC client is protected by WMDRM. If you install this update, you may no longer be able to play these downloaded tracks or authorize your computer to work with WMDRM.

Users can uninstall the Windows 10 Anniversary Update within the 10 days of installing it. To do this, select Settings > Update and Security > Recovery and select the Go back option.

Watch for our upcoming app for Windows 10, which will support download and offline playback.
MP3 Player support will not be available in the Windows 10 App for those who have upgraded to build 1607 or higher. 

Uninstall Windows 10 Anniversary Update

To uninstall Windows 10 Anniversary Update you will have to open the Start Menu. Next, click on the Settings link – depicted by the sprocket/wheel image.  Recovery setting and click on the Get started button under Go back to an earlier build section.

Having opened Settings, click on Update and security and here select Recovery settings.

Now under the Go back to an earlier build section, click on the Get started button under.

 For more information, Please visit the Microsoft KB Article by clicking on the link below.

https://support.microsoft.com/en-us/help/25975/windows-10-loss-music-video-anniversary-update

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