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Guides for Almost Everything

Step-by-step instructions and help for doing everything with Napster.

What is Napster?

What Is Napster?
Where can I listen?
Compatible Devices

Sign-up

Create a new Napster account

Manage Your Account

Make changes, update info, remove devices & more

Something's Wrong

Known Issues
Billing Questions
Can't Sign In
Android help
Apple iOS help
Website help
PC software help
MP3 Player help
Sonos help

Mobile App Guides

Android unRadio app
iPhone unRadio app
Android full app
iPhone full app
Windows Phone
How to Download Songs

PC & Web Guides

Napster.com
PC software
Windows Store App
How to Download Songs
Add or Remove Devices

Game Console Guides

XBOX

Home Audio Guides

Sonos
Logitech
Connected TVs

Car Guides

BMW
Ford SYNC AppLink

Music Requests

Request a song

Feature Requests

What should we add next?

 

Known Issues
Billing Questions
Can't Sign In
Android help
Apple iOS help
Website help
PC software help
MP3 Player help
Sonos help
       1) Completely unplug the Sonos for 30 seconds, then plug it back in.
       2) Remove and re-add Napster. Don't worry, your library and playlists are safe.
       3) Contact Sonos support at http://www.sonos.com/support or 800-680-2345
Songs grayed out or missing
       Artist and record labels decide what songs are available on Napster. Rights to songs can change over time. Some songs that were once available may disappear or show as grayed-out if the right's holder requests we remove them. Many songs that are removed are gone temporarily, and are eventually returned to our catalog. We're adding thousands of songs each week, so check back often. Want to request we add an artist or song? Let us know.
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