Napster.com Troubleshooting

If you're experiencing issues with Napster.com, try the following:

Internet Explorer Troubleshooting

If you are having trouble using Napster with Internet Explorer, many times quitting your browser completely, re-opening it and going back to http://www.napster.com can help.

To check if this is a browser-related issue, first try to open Napster in a separate browser, such as Google Chrome or Mozilla Firefox.

If you're still having trouble listening and prefer to use Internet Explorer as your browser, follow the steps below:

1. Clear your browser's Temporary Internet Files, Cookies, and History:
   • Clicking on the gear icon in the upper right corner ("Tools" for older versions of Internet Explorer) > Internet Options.
   • On theGeneral tab, under Browsing History, click Delete.
   • Check Temporary Internet Files, Cookies and History and select Delete.
2. Install the latest version of the Flash player. Check this link for problems related to Flash Playerhttps://helpx.adobe.com/flash-player/kb/common-problems-flash-player.html 
3. Turn off Compatibility View. It's located to the right of the address bar in the browser (the icon looks like a piece of paper torn in half). Click on the icon to disable it (blue is on, gray is off). If you don't see the icon, go to napster.comand it will pop up.
4. Restart your computerand return to Napster.

If the previous steps didn’t work, here are a few more things to check out that might be interfering with the site:

1. Make sure your browser settings for JavaScript and secure content are set as follows:
   • Go to the Gear icon in the upper right ("Tools" for older versions of Internet Explorer), then select the Internet Options menu
   • On the Security tab, click the Default level button (if it's not grayed out).
   • Click on Trusted Sites in the same menu (green checkmark), and then click the Sites button below it.
   • Uncheck the Require Server Verificationbox at the bottom.
   • Enter *.napster.comto the "Add this website to the zone" area and click Add, then close.
2. Select the Privacy tab and move the slider to Medium.  Then click Apply.
   • Click on the Sitesbutton: Enter *.napster.com and click the Allow button.
   • Under Pop-up Blocker, click on the Settingsbutton: Enter *.napster.com to the "Address of website to allow" area and click Add.
3. Select the Connections tab and click the LAN Settings button.
   • Click the checkbox for Automatically detect settingsif it isn't already checked.
   • Uncheck the checkbox for Use a proxy server for your LANif it is selected. Then click OK.
4. Select the Advanced tab and click the Restore Advanced Settings button.
   • Click OK to close the Internet Options menu.
   • If you are using an internet firewall or anti-virus program, it could be blocking portions of our site.  Try allowing access to napster.comwithin those programs, and then try visiting our site again.  If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.
5. If you haven’t already, try opening Napster in a different browser (Firefox or Chrome).
6. Finally restart your computer again and return to http://www.napster.com.

  

Chrome Troubleshooting

If you’re having issues using Napster in Chrome, many times quitting your browser completely, re-opening it and going back to http://www.napster.com can help.
 
If that doesn't work, try these steps:
 
1. Update Chrome: https://www.google.com/chrome/browser/desktop/index.html 

2. Clear Browsing Data (including browsing history, cache and cookies) by clicking on the icon with 3 horizontal lines (located on the browser toolbar) > Tools > Clear Browsing Data. On this screen, please select "the beginning of time" for the time period and then click on Clear Browsing Data. 

3. Make sure to bypass the Pop-up Blocker for Napster:

- Click the 3 horizontal lines in the upper right, and select Settings.
- Select Show Advanced Settings
- Under Privacy, click the Content Settings button.
- Under Pop-ups click on Manage Exceptions
- Allow [*.]napster.com

4. Also under Settings > Show Advanced Settings > Privacy - Content Settings, if your Plug-ins are not set to Run Automatically, then make sure to allow [*.]napster.com under Manage Exceptions.

5. Also under Plug-Ins, disable Extensions like Adblock, Flashblock, and NoScript or allow www.napster.com within them.

6.Install the latest version of the Flash player. Check this link for problems related to Flash Playerhttps://helpx.adobe.com/flash-player/kb/common-problems-flash-player.html 

7. If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to www.napster.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.

8. Try an alternative browser like Firefox to see if you have better luck.

9. Finally restart your computer and return to http://www.napster.com

 

Safari Troubleshooting

Many times quitting your browser completely, re-opening it and going back to Napster can help.

 If you continue to have trouble with Napster in Safari following a restart of your browser, try the following steps:

 

1. Update Safari.

 

2. Clear your browser's cache and history. To do this, click Safari in the top-left corner of the screen. In this menu, select Clear History (or Reset Safari), choose "clear all history" and hit Clear History. Then restart the browser and go back to Napster.

 

3. Ensure that Flash is enabled to run: Open Safari, and choose Safari > Preferences. Click the Security tab. Ensure that Enable JavaScript and Allow Plug-ins are selected and click Plug-in Settings. Select Adobe Flash Player and from the When visiting other websites menu on the bottom right, choose On, and then click Done. Your changes should take place after reloading the Napster page in your browser.

 

4. Install the latest version of the Flash playerusing the appropriate link for your operating system.
   (If you have an older Mac with the PowerPC processor, the highest version you can run is 10.1.102.64 -- See here for archived versions.) .Check this link for problems related to Flash Playerhttps://helpx.adobe.com/flash-player/kb/common-problems-flash-player.html 

 

5. Bypass your Pop-up Blocker for Napster: Select Safari -» Preferences -» Security Tab. Under "Web Content", check every option except "Block pop ups."

 

6. If you have the AdBlock extension, right-click on Napster and select 'Don't run on this domain' and then click Exclude. Also, make Napster an exception if you have the ClicktoFlash or ClicktoPlugin extensions.

 

7. If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to www.napster.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.

 

8. Try opening Napster in the Firefox and Chrome browsers to see if you have the same issue.

 

9. If your issue persists, restart your computer and go back to Napster.

   

Firefox Troubleshooting

Many times quitting your browser completely, re-opening it and going back to http://www.napster.com can help.

If you're still having issues using Napster in Firefox, try the following steps:

1. Update Firefox: http://www.mozilla.org/en-US/firefox/update/
 
2. Clear your Cookies, Cache, and History.
 
3. Disable Adblock, Flashblock, and NoScript Extensions.
 
4. Make sure you are accepting cookies from Napster:
 
- Click on Firefox and select Preferences (On Windows select Options)
- Select the Privacy tab.
- Under History, next to Firefox will, make sure it's set to Use custom settings for history.
- Make sure Accept cookies from sites is checked, and click on Exceptions.
- Enter *.napster.com in the Address of the website field and click on Allow.
- Click Close on that menu and then click OK to close the Preferences menu.
 
5. Install the latest version of the Flash player: http://get.adobe.com/flashplayer/

6. If you are using an internet firewall or anti-virus program, it could be blocking portions of our site.  Try allowing access to www.napster.com within those programs, and then try visiting our site again.  If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.
 
7. Try opening Napster in an alternative browser like Chrome to see if you have any more luck.
 
8. Finally, if the issue persists, try rebooting your computer and returning to http://www.napster.com